Remote windows assistance vista

Click Start , and then click Help and Support. There are three available options for sending the Remote Assistance invitation, Windows Messenger, e-mail, or saving the invitation as a file. Select one of the three options, and then follow the directions. Note With the email or Save as Invitation methods, the novice will be able to protect the session with a password. The novice must also select a time period when the invitation will automatically expire. The novice can cause the invitation to expire at any time by clicking the View invitation status link on the Remote Assistance page that is referred to in step 3.

When the expert receives the invitation, the expert is prompted for the password that the novice set. After supplying this password, the expert can initiate the Remote Assistance session. After the expert initiates the session, the novice's computer verifies the password that the expert entered. The novice's computer also checks to make sure that the expert used a valid invitation and that the invitation is still open. If the invitation is open, and the password is correct, the novice receives a notification that says that the expert wants to start the session now.

Then the novice is prompted to start the Remote Assistance session. This policy setting allows you to turn logging on or off. Log files are located in the user's Documents folder under Remote Assistance. This policy setting allows you to turn on or turn off Solicited Ask for Remote Assistance on this computer.

If you enable this policy setting, users on this computer can use email or file transfer to ask someone for help. Also, users can use instant messaging programs to allow connections to this computer, and you can configure additional Remote Assistance settings. If you disable this policy setting, users on this computer cannot use email or file transfer to ask someone for help.

Also, users cannot use instant messaging programs to allow connections to this computer. If you do not configure this policy setting, users can turn on or turn off Solicited Ask for Remote Assistance themselves in System Properties in Control Panel. Users can also configure Remote Assistance settings. If you enable this policy setting, you have two ways to allow helpers to provide Remote Assistance: "Allow helpers to only view the computer" or "Allow helpers to remotely control the computer.

You can also use Quick Assist to give and receive remote assistance. Windows 10 More Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No.

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